Most Frequently Asked Questions (FAQ)

Employment agency 4 Minutes uses the NBBU collective labor agreement without temporary employment clause. The entire collective labor agreement can be viewed via this link: NBBU collective labor agreement for temporary workers | NBBU 

The NBBU Collective Labor Agreement applies the following for contracts: 

• Phase 1-2 without temporary employment clause is the first contract you receive and is for a duration of 52 weeks.  First contract lasts 7 months in phase 1-2. Second contract in phase 1-2 is 5 months. 
• Phase 3 lasts a maximum of 3 years or 6 contracts. This means, for example, that you can receive six six-month contracts. But it can also be, for example, 6 times a one-year contract.  
• Phase 4 is a contract for an indefinite period (permanent contract). 

As a temporary worker you are entitled to special leave in the following situations: 

You receive 1 day at: 

• Betrothal 
• Marriage or registered partnership of (grand)child, brother, sister or parents 
• 12,5, 25 and 40 years of marriage  
• 25, 40 years of employment 
• 25-, 40-, 50-, 60-, and 70-year marriage of parents and grandparents 
• Taking a (subject) exam to obtain a recognized diploma 

You receive 2 days at: 

• Your own marriage or registered partnership 

In the event of the death of your partner or child, you are entitled to special leave from the day of death up to and including the day of the funeral. In the event of the death of a brother, sister, parents, grandparents or grandchild, you are entitled to one day plus attendance at the funeral. There is an exception if you are responsible for arranging the funeral. You are then entitled to special leave from the day of death up to and including the day of the funeral. 

According to the NBBU collective labor agreement, the following days are public holidays, unless they fall on Saturday or Sunday: 

• New Year's Day; 
• Royal day; 
• May 5 in a lustrum year; 
• Easter Monday; 
• Whit Monday; 
• Ascension Day; 
• Both Christmases. 

You receive a public holiday allowance if you do not work on a public holiday. The public holiday allowance is calculated as follows: 

• In a period of thirteen consecutive weeks immediately preceding the relevant holiday, you have worked at least seven times on the relevant day per week. You will be paid the average number of hours on the relevant day in this period as a public holiday allowance.   
• If you work for less than thirteen weeks, a different calculation is used. If you have worked more than half of the number of weeks worked on the relevant day of the week, you will receive a public holiday allowance for the average number of hours on that day in this period. 

Every Thursday we pay your salary based on the hours worked and/or holiday hours from the week before. For example: 

• In week 1 you worked 38 hours. Then you will receive payment on Thursday in week 2 for the hours worked in week 1.  
• In week 1 you are on holiday and you have requested 38 holiday hours. On Thursday in week 2 you will receive a payment of 38 holiday hours. 

If something is incorrect on your pay slip, please contact your 4 Minutes contact person. A subsequent payment is always made on Friday for any corrections.

On your pay slip you can see the hours worked and the gross hourly wage. Are you entitled to allowances? Then you will see Surcharge hours with the surcharge percentage. There are a number of statutory deductions such as the StiPP premium (this is for your pension) and withheld payroll tax. These amounts are deducted from your gross salary.

You will then see 'Amount to be paid out' and that is the net amount that you will receive in your account.

You will also see a table with vacation days and holiday pay. In the table you can see what your old balance is, what you have accrued in the relevant week and what your balance will be subsequently. If you have taken vacation days, you will also see this in the table under Take.

You accrue vacation days based on the hours worked. For every hour you work, you build up 10,92% in balance for vacation days.  

You can pay out the vacation days when, for example, you have a day off or are on vacation.  

Holiday pay, also called holiday allowance, can be seen as an automatic savings account. You are entitled to 8,33% of the actual salary; 

• The days worked;  
• vacation days;  
• public holidays;  
• days on which the temporary worker is incapacitated for work. 

The holiday allowance is paid in the month of May or no later than the first week of June. 

In case of illness, inform 4 Minutes immediately and in any case before the start of the working day. You do this by contacting the absenteeism department by telephone on the same day before the start of the working day. You can reach us on: 053 7850731. By following the selection menu correctly you will arrive at the correct department.

The sick report will only be processed after the telephone report has been made.

As soon as you are better, please inform 24 Minutes as soon as possible and within 4 hours at the latest. You can also do this by calling the general number: 053 7850731.

It is never nice to have a complaint. We are happy to help you solve this. Please feel free to submit your complaint. This can be done by telephone and/or e-mail. Do you find it difficult to discuss your complaint personally? You can also submit your complaint anonymously. You can see the contact options via the link below. 

Employment agency 4 Minutes | Complaints procedure 

If you come from an EU member state you will need the following:

• Valid ID
• BSN number

If you come from a country outside the EU member states, we will first look with you at the possibilities of coming to work in the Netherlands. We also offer possible housing. More information about housing can be read at: Employment Agency 4 Minutes | Migrant workers welcome

Have you seen your vacancy and have you sent your CV and/or motivation letter? You've already done half the work!

After sending your CV and/or motivation letter you will receive a confirmation. In the confirmation you will also find a link to schedule the appointment yourself. During this appointment we will discuss the vacancy with you, your wishes and what we can do for you. With some customers you will also have an on-site meeting with, for example, a team leader. If it is positive from both sides, we will draw up the contracts for you and once it has been signed we can include you in the planning.

It may happen that you have scheduled an appointment but something comes up. Contact us by telephone on 053-7850731 or send an e-mail to info@4minutes.nl. We will then make a new appointment with you.

Within 4 Minutes we have also appointed two confidential advisers for both internal and external. Complaints, but also other confidential topics can be discussed with them. The confidential advisers are: 

Reind Phone: 053-7850731, e-mail address: reind@4minutes.nl 

Anne Phone: 053-7850731, e-mail address: a.derijke@4minutes.nl 

To request an employer's statement, you can send an email to financial@4minutes.nl and you will receive the employer's statement by email within 5 working days. Indicate in the subject of the email that it concerns an employer's statement.